Texas Department of Insurance Logo
333 Guadalupe St. P.O. Box 149104 Austin, TX 78714-9104

CONNECTICUT GENERAL LIFE INSURANCE COMPANY

Skip over these navigation links.

Table of Contents
General Info | Contact Info | Types of Insurance | Use of Credit | Attorney for Service | Ratings | Financial Info | Premiums | Complaint Ratios | Company History | Company Officers

General Information:

Return to top.

Type of Entity:  Authorized Company (AUTH)
Status of TX License:  Active
Company Status:  Normal Operations
License Number:  19650
License Type:  Life (LI)
NAIC Number:  62308
TDI Company Number:  19650
FEIN:  060303370
Home City/State:  CT
Origin:  Foreign
Date Incorporated/Organized:  06/01/1865
Date Licensed/Eligible/Registered in Texas:  07/17/1916
Date Cancelled/Ineligible/Inactive:  

Contact Information:

Return to top.

Mailing Address:  900 Cottage Grove Road
 Bloomfield CT 06002
Office Number:  (860)226-6000
Toll Free Number:  
Fax Number:  (860)226-5400


Types of Insurance Licensed to Write:

Return to top.


Use of Credit:

Return to top.

To determine if a company uses credit information for private passenger automobile or homeowners insurance.


Attorney for Service:

Return to top.



Rating By Financial Organization:

Return to top.

The following organizations rate insurance companies on their financial strength and stability. Some of these companies charge for their services.



Financial Information:

Return to top.

As of: Dec. 31, 2011 Dec. 31, 2012 Dec. 31, 2013
Total Assets   $20,751,890,093     $20,921,575,381     $18,573,626,585  
Total Liabilities   $17,833,716,445     $17,880,697,763     $15,290,669,639  
Asset to Liability Ratio   1.1     1.1     1.2  
Capital   $29,891,610     $29,891,610     $29,891,610  
Net Surplus   $2,888,282,038     $3,010,986,008     $3,253,065,336  
Total Life Ins   $74,650,255,000     $64,325,286,000     $67,971,617,000  


Premiums:

Return to top.

As of: Dec. 31, 2011 Dec. 31, 2012 Dec. 31, 2013
Life and Annuities   $63,340,108     $62,109,674     $76,173,829  
Accident and Health   $655,668,561     $578,051,493     $289,852,400  
Property and Casualty   N/A     N/A     N/A  
Total Texas Premium   $719,008,669     $640,161,167     $366,026,229  
National Premium   $9,384,580,450     $8,336,672,748     $4,028,451,826  


Complaint Information:

Return to top.

When considering the company's complaint index and ratio, be sure to review the company history information displayed below for recent acquisitions, mergers, or other events that may affect the figures displayed for this company.


  Dec 31, 2012 Dec 31, 2013 Apr 18, 2014
Confirmed Complaints:      
Life and Annuity 0 0 0
Accident and Health 30 35 9
Homeowner 0 0 0
Automobile 0 0 0
Workers' Compensation 0 0 0
Complaint Ratio/Index Ratio Index Ratio Index  
Life and Annuities .0000 .0000 .0000 .0000 N/A
Accident and Health .0325 13.2552 .0286 10.6958 N/A
Homeowner N/A N/A N/A N/A N/A
Automobile N/A N/A N/A N/A N/A
Workers' Compensation N/A N/A N/A N/A N/A

Confirmed Complaints: the number of confirmed complaints closed against the company for the line of insurance and year indicated. A complaint is confirmed if the department receives information indicating that a company committed any violation of an applicable state insurance law or regulation, a federal requirement the department has authority to enforce or the term or condition of an insurance policy or certificate. A complaint is also confirmed if the complaint and company's response, considered together, suggest that the company was in error or that the complainant had a valid reason for the complaint.

Complaint Ratios: the ratio, expressed as a percentage, is the number of closed confirmed complaints divided by the number of policies the company had in force for the line of insurance and year indicated.

Complaint Index: indicates how a company's ratio of the number of complaints to the number of policyholders compares to the average for all insurers. The index is calculated by dividing the company's percentage of complaints for a specific line of insurance by the company's percentage of the policies in force for the same line of insurance. The average index is 1.00. A number less than 1 indicates fewer complaints than average; a number greater than 1 indicates more complaints than average. For the most recent completed year, a given insurer's index may change over time, as policy count data is received by TDI. This will affect each insurer's percentage of the total.

Complaints against an insurance company are not part of the complaint tally above if the insurance company served only as a Third Party Administrator (TPA), a company hired simply to administer the paperwork of a health plan. Instead, they are included in the complaint record of the insurance company or HMO that hired the TPA. If a bonafide self-insured benefit plan hired the TPA, no complaint numbers are recorded as a part of the company/TPA's profile. Neither are profiles available for self-insured plans, as such plans are regulated under federal law.


Company History:

Return to top.

Date Event
05-01-2013 PENALTY OF $7,500 FOR LATE FILING OF THE ANNUAL REPORT IN VERMONT.
10-01-2012 EFFECTIVE 09/01/2011 CERTAIN GROUP CONTRACT HEALTH INSURANCE POLICIES PARTIALLY REINSURED BY CIGNA HEALTH AND LIFE INSURANCE COMPANY (63800) BLOOMFIELD, CONNECTICUT.
02-16-2011 APPROVED TO WITHDRAW FROM WRITING SMALL EMPLOYER COVERAGE INSURANCE IN TEXAS. COMPANY MAY NOT RE-ENTER MARKET FOR THIS LINE WITHOUT PRIOR APPROVAL UNTIL 02/16/2016.
08-11-2010 PENALTY OF $500 FOR VIOLATION OF INSURANCE STATUTES BY DENYING A CLAIM AND THE APPEAL FOR AN APPROVED SERVICE.
06-21-2010 PENALTY OF $100 FOR 2009 DELINQUENT FILING OF ANNUAL COMPANIES FINANCIAL REGULATION FEE IN ARKANSAS.
03-19-2010 PENALTY OF $75,000 PAID BY COMPANY AND CIGNA HEALTHCARE OF NEW JERSEY, INC. FOR NONCOMPLIANCE WITH THE INDIVIDUAL HEALTH INSURANCE REFORM ACT IN NEW JERSEY.
01-27-2010 PENALTY OF $10,000 FOR FAILURE TO MEET THE STANDARDS OF PAYMENT OF CLEAN CLAIMS IN KENTUCKY.
11-24-2009 PENALTY OF $9,450 FOR VIOLATIONS FOUND DURING AN EXAMINATION IN OKLAHOMA.
10-02-2009 PENALTY OF $5,000 FOR VIOLATIONS FOUND DURING THE INVESTIGATION OF A COMPLAINT IN NEBRASKA.
05-19-2009 PENALTY OF $125,000 FOR VIOLATIONS FOUND DURING AN INVESTIGATION IN MARYLAND.
02-13-2009 PENALTY OF $5,000 FOR FAILURE TO MEET THE STANDARDS OF PAYMENT OF CLEAN CLAIMS IN KENTUCKY.
09-18-2008 PENALTY OF $2,900 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN CONNECTICUT.
03-14-2008 APPROVED ACQUISITION OF GREAT-WEST HEALTHCARE OF TEXAS, INC. DALLAS, TEXAS. (94477)
PENALTY OF $1,200 FOR FAILURE TO PROCESS CLAIMS WITHIN THE TIME LIMITATIONS IN NEW YORK.
11-09-2007 PENALTY OF $125,000 FOR FAILURE TO SUBMIT COMPLIANT HEALTH CARE CLAIMS DATA REPORTS IN A TIMELY MANNER IN MAINE.
10-25-2007 PENALTY OF $125,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN MARYLAND.
09-19-2007 PENALTY OF $50,000 FOR FAILURE TO COMPLY WITH RULES AND ORDERS ISSUED BY THE DEPARTMENT OF INSURANCE RELATING TO COPAYMENTS FOR PRESCRIPTION MEDICATION IN DELAWARE.
08-22-2007 PENALTY OF $5,000 FOR FAILURE TO MEET STANDARDS FOR THE PAYMENT OF CLEAN CLAIMS IN KENTUCKY.
08-10-2007 PENALTY OF $207,250 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN COLORADO.
08-03-2006 PENALTY OF $54,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN CONNECTICUT.
08-08-2005 PENALTY OF $10,500 FOR VIOLATIONS FOUND DURING AN INVESTIGATION IN FLORIDA.
11-16-2004 PENALTY OF $105,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN ARIZONA.
07-09-2004 PENALTY OF $17,500 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN NEBRASKA.
06-14-2004 PENALTY OF $5,000 FOR FAILURE TO MEET STANDARDS FOR PAYMENT OF CLEAN CLAIMS IN KENTUCKY.
02-06-2004 PENALTY OF $21,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN VIRGINIA.
08-29-2002 PENALTY OF $15,000 PAID BY COMPANY, CIGNA HEALTHCARE OF FLORIDA, INC. AND LIFE INSURANCE COMPANY OF AMERICA FOR VIOLATIONS FOUND DURING AN INVESTIGATION IN FLORIDA.
08-21-2002 PENALTY OF $17,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN MISSOURI.
06-26-2002 PENALTY OF $50,000 FOR VIOLATIONS OF CLAIMS HANDLING PRACTICES IN MARYLAND.
04-11-2002 PENALTY OF $5,000 FOR FAILURE TO RESPOND TO DEPARTMENT INQUIRIES IN NEBRASKA.
02-12-2002 PENALTY OF $46,950 FOR FAILURE TO PAY CERTAIN CLAIMS WITHIN TIME LIMITATIONS SPECIFIED IN NEW YORK.
12-19-2001 PENALTY OF $40,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN MARYLAND.
12-18-2001 PENALTY OF $51,500 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN CONNECTICUT.
10-30-2001 PENALTY OF $600,000 PAID BY COMPANY AND CIGNA HEALTHCARE OF NEW JERSEY, INC. FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN NEW JERSEY.
10-23-2001 PENALTY OF $5,000 FOR VIOLATIONS FOUND DURING A HEALTH CARE APPEALS AUDIT IN ARIZONA.
09-06-2001 PENALTY OF $1,250,000 PAID BY COMPANY AND CIGNA HEALTHCARE OF TEXAS FOR CLAIM VIOLATIONS IN TEXAS.
05-24-2001 PENALTY OF $15,000 FOR FAILING TO SUPERVISE OR OVERSEE THEIR UTILIZATION REVIEW COMPANY'S ACTIVITIES IN TEXAS.
06-15-2000 PENALTY OF $47,104 FOR VIOLATIONS FOUND DURING AN INVESTIGATION IN CALIFORNIA.
12-21-1999 PENALTY OF $25,000 PAID BY COMPANY AND CIGNA HEALTH CARE OF PENNSYLVANIA, INC., FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN PENNSYLVANIA.
08-12-1999 PENALTY OF $6,000 FOR VIOLATIONS OF INSURANCE ARTICLES IN MARYLAND.
09-01-1998 PENALTY OF $5,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN ARIZONA.
06-18-1998 PENALTY OF $10,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN COLORADO.
03-27-1998 EFFECTIVE 04/01/1998 REINSURED MEDICAL INDEMNITY, DENTAL AND VISION INSURANCE OF PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY (68655)CHATTANOOGA, TENNESSEE.
10-13-1993 EFFECTIVE 01/01/1993 TOTALLY REINSURED FIRST EQUICOR LIFE INSURANCE COMPANY (93940) LOS ANGELES, CALIFORNIA.
03-30-1992 EFFECTIVE 12/20/1991 INDIVIDUAL HEALTH POLICIES PARTIALLY REINSURED BY LIFE OF AMERICA INSURANCE COMPANY (48170) HOUSTON, TEXAS.
04-19-1990 AUTHORIZED TO OPERATE AS A THIRD PARTY ADMINISTRATOR.
10-19-1989 ADDED VARIABLE LIFE INSURANCE.
07-17-1916 GRANDFATHERED FOR CAPITAL AND SURPLUS REQUIREMENTS


Company Officers:

Return to top.

Title Name
President MATTHEW G MANDERS
Secretary SHERMONA S MAPP
Treasurer BARRY R MCHALE