Texas Department of Insurance Logo
333 Guadalupe St. P.O. Box 149104 Austin, TX 78714-9104

UNITED SERVICES AUTOMOBILE ASSOCIATION

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Table of Contents
General Info | Contact Info | Types of Insurance | Use of Credit | Attorney for Service | Ratings | Financial Info | Premiums | Complaint Ratios | Company History | Company Officers

General Information:

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Type of Entity:  Authorized Company (AUTH)
Status of TX License:  Active
Company Status:  Normal Operations
License Number:  86800
License Type:  Reciprocal (RE)
NAIC Number:  25941
TDI Company Number:  86800
FEIN:  740959140
Home City/State:  TX
Origin:  Domestic
Date Incorporated/Organized:  06/19/1922
Date Licensed/Eligible/Registered in Texas:  06/19/1922
Date Cancelled/Ineligible/Inactive:  

Contact Information:

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Mailing Address:  9800 Fredericksburg Road
 San Antonio TX 78288
Office Number:  (210)498-8222
Toll Free Number:  (800)531-8222
Fax Number:  (800)531-8877


Types of Insurance Licensed to Write:

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Use of Credit:

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To determine if a company uses credit information for private passenger automobile or homeowners insurance.


Attorney for Service:

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Rating By Financial Organization:

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The following organizations rate insurance companies on their financial strength and stability. Some of these companies charge for their services.



Financial Information:

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As of: Dec. 31, 2011 Dec. 31, 2012 Dec. 31, 2013
Total Assets   $23,936,143,139     $25,880,688,984     $28,667,011,488  
Total Liabilities   $7,018,650,358     $7,517,801,149     $7,912,525,356  
Asset to Liability Ratio   3.4     3.4     3.6  
Capital   $0     $0     $0  
Net Surplus   $16,917,492,781     $18,362,887,835     $20,754,486,132  
Total Life Ins   N/A     N/A     N/A  


Premiums:

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As of: Dec. 31, 2011 Dec. 31, 2012 Dec. 31, 2013
Life and Annuities   N/A     N/A     N/A  
Accident and Health   $0     $0     $0  
Property and Casualty   $701,835,558     $745,736,900     $789,152,637  
Total Texas Premium   $701,835,558     $745,736,900     $789,152,637  
National Premium   $6,047,987,101     $6,371,408,439     $6,712,310,392  


Complaint Information:

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When considering the company's complaint index and ratio, be sure to review the company history information displayed below for recent acquisitions, mergers, or other events that may affect the figures displayed for this company.


  Dec 31, 2012 Dec 31, 2013 Apr 18, 2014
Confirmed Complaints:      
Life and Annuity 0 0 0
Accident and Health 0 0 0
Homeowner 2 5 2
Automobile 18 11 10
Workers' Compensation 0 0 0
Complaint Ratio/Index Ratio Index Ratio Index  
Life and Annuities N/A N/A N/A N/A N/A
Accident and Health N/A N/A N/A N/A N/A
Homeowner .0008 .1699 .0019 .5342 N/A
Automobile .0071 .8591 .0043 .8120 N/A
Workers' Compensation N/A N/A N/A N/A N/A

Confirmed Complaints: the number of confirmed complaints closed against the company for the line of insurance and year indicated. A complaint is confirmed if the department receives information indicating that a company committed any violation of an applicable state insurance law or regulation, a federal requirement the department has authority to enforce or the term or condition of an insurance policy or certificate. A complaint is also confirmed if the complaint and company's response, considered together, suggest that the company was in error or that the complainant had a valid reason for the complaint.

Complaint Ratios: the ratio, expressed as a percentage, is the number of closed confirmed complaints divided by the number of policies the company had in force for the line of insurance and year indicated.

Complaint Index: indicates how a company's ratio of the number of complaints to the number of policyholders compares to the average for all insurers. The index is calculated by dividing the company's percentage of complaints for a specific line of insurance by the company's percentage of the policies in force for the same line of insurance. The average index is 1.00. A number less than 1 indicates fewer complaints than average; a number greater than 1 indicates more complaints than average. For the most recent completed year, a given insurer's index may change over time, as policy count data is received by TDI. This will affect each insurer's percentage of the total.

Complaints against an insurance company are not part of the complaint tally above if the insurance company served only as a Third Party Administrator (TPA), a company hired simply to administer the paperwork of a health plan. Instead, they are included in the complaint record of the insurance company or HMO that hired the TPA. If a bonafide self-insured benefit plan hired the TPA, no complaint numbers are recorded as a part of the company/TPA's profile. Neither are profiles available for self-insured plans, as such plans are regulated under federal law.


Company History:

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Date Event
12-05-2013 FA-Hours: 18
04-09-2010 PENALTY OF $550 FOR FAILURE TO PROVIDE A COMPLETE AND TIMELY RESPONSE IN COLORADO.
10-13-2009 PENALTY OF $550 FOR FAILURE TO PROVIDE A COMPLETE AND TIMELY RESPONSE IN COLORADO.
09-29-2009 PENALTY OF $500 FOR FAILING TO PROVIDE A TIMELY RESPONSE IN INDIANA.
08-11-2009 PENALTY OF $575 FOR FAILURE TO PROVIDE A COMPLETE AND TIMELY RESPONSE IN COLORADO.
07-01-2009 PENALTY OF $500 FOR FAILURE TO PROMPTLY PROVIDE A WRITTEN RESPONSE IN WISCONSIN.
02-25-2009 PENALTY OF $10,000 FOR VIOLATIONS FOUND DURING AN INVESTIGATION IN VERMONT.
11-05-2008 PENALTY OF $5,000 PAID BY COMPANY, USAA CASUALTY INSURANCE COMPANY, USAA GENERAL INDEMNITY COMPANY, AND GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY FOR VIOLATIONS FOUND DURING AN INVESTIGATION IN MARYLAND.
10-08-2008 PENALTY OF $500 FOR FAILURE TO PROVIDE COMPLETE AND TIMELY RESPONSE IN COLORADO.
05-28-2008 PENALTY OF $10,000 PAID BY COMPANY, USAA CASUALTY INSURANCE COMPANY, USAA GENERAL INDEMNITY COMPANY AND GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN ILLINOIS.
04-02-2008 CHANGED ATTORNEY-IN-FACT NAME FROM USAA RECIPROCAL ATTORNEY-IN-FACT, INC. TO USAA RECIPROCAL ATTORNEY-IN-FACT, INC.
02-01-2008 CHANGED ATTORNEY-IN-FACT FROM ROBERT G. DAVIS TO USAA RECIPROCAL ATTORNEY IN FACT, INC.
APPROVED ACQUISITION BY USAA RECIPROCAL ATTORNEY IN FACT, INC.
02-08-2007 PENALTY OF $6,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN MISSOURI.
06-27-2003 PENALTY OF $21,800 FOR USE OF MEDICAL REVIEWERS (THROUGH A THIRD-PARTY ADMINISTRATOR) WHO WERE NOT LICENSED DOCTORS OF OSTEOPATHY TO REVIEW BILLINGS FROM TREATING DOCTORS IN OSTEOPATHY IN WASHINGTON.
04-08-2003 PENALTY OF $5,000 FOR VIOLATIONS FOUND DURING AN INVESTIGATION OF THE COMPANY'S INSURANCE-RELATED ACTIVITIES IN SOUTH DAKOTA.
08-13-2002 PENALTY OF $30,000 PAID BY COMPANY, USAA CASUALTY INSURANCE COMPANY AND USAA GENERAL INDEMNITY COMPANY FOR AGENT LICENSING PRACTICES NOT IN COMPLIANCE WITH CODE IN OHIO.
03-27-2002 PENALTY OF $10,000 PAID BY COMPANY, USAA CASUALTY INSURANCE COMPANY AND USAA GENERAL INDEMNITY COMPANY FOR USE OF CERTAIN PROHIBITED UNDERWRITING FACTORS IN HAWAII.
11-21-2001 PENALTY OF $5,000 FOR USE OF RATES NOT APPROVED BY THE COMMISSIONER IN KANSAS.
08-23-2000 PENALTY OF $13,187.50 PAID BY COMPANY, USAA CASUALTY INSURANCE COMPANY, AND USAA GENERAL INDEMNITY COMPANY FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN MISSOURI.
08-09-2000 PENALTY OF $8,500 PAID BY COMPANY AND USAA CASUALTY COMPANY FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN VIRGINIA.
03-31-2000 COMPANY, USAA CASUALTY INSURANCE COMPANY, USAA COUNTY MUTUAL INSURANCE COMPANY, USAA GENERAL INDEMNITY COMPANY AND USAA LIFE INSURANCE COMPANY AQUIRED BY ROBERT G. DAVIS, SAN ANTONIO, TEXAS.
CHANGED ATTORNEY-IN-FACT FROM ROBERT T. HERRES TO ROBERT G. DAVIS.
10-30-1998 PENALTY OF $15,000 PAID BY COMPANY AND USAA CASUALTY INSURANCE COMPANY FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN MARYLAND.
09-13-1995 ACQUIRED AMERISTAR COUNTY MUTUAL INSURANCE COMPANY (94400) BEDFORD, TEXAS.
05-30-1995 PENALTY OF $12,000 PAID BY COMPANY AND USAA CASUALTY INSURANCE COMPANY FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN MARYLAND.
07-08-1993 PENALTY OF $25,000 PAID BY COMPANY, USAA CASUALTY INSURANCE COMPANY AND USAA GENERAL INDEMNITY COMPANY FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN ARIZONA.
07-01-1993 PENALTY OF $6,000 FOR VIOLATIONS FOUND DURING A MARKET CONDUCT EXAMINATION IN CONNECTICUT.
08-31-1992 CHANGED ATTORNEY-IN-FACT FROM ROBERT F. MCDERMOTT TO GENERAL ROBERT T. HERRES. ACQUIRED BY GENERAL ROBERT T. HERRES, SAN ANTONIO, TEXAS.
06-24-1991 PENALTY OF $7,500 FOR APPARENT EXCEPTIONS DISCOVERED DURING A MARKET CONDUCT EXAMINATION IN PENNSYLVANIA.
06-19-1922 GRANDFATHERED FOR CAPITAL AND SURPLUS REQUIREMENTS


Company Officers:

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Title Name
President JOSUE ROBLES
Secretary STEVEN A BENNETT
Treasurer DAVID K KIMBALL
Director JOSEPH C STRASSER SR.
Director FREDERICK M HAMILTON
Director JOSUE ROBLES
Chief Executive Officer JOSUE ROBLES
CONTROLLER/COMPTROLLER KIRSTEN M REGISTER
Director LESTER L LYLES
Director JOHN P ABIZAID
Director HERMAN E BULLS
Director JOHN H MOELLERING
Director STEPHEN B CROKER
Director DANIEL W CHRISTMAN
Director THOMAS P CARNEY
Director PATRICIA C BARRON
Director MICHAEL E RYAN
Chief Financial Officer KRISTI A MATUS
Director CARL C LIEBERT III
Director TRACY L GARRETT
Director JOHN F YOUNG
Director LESLIE G DENEND
Director ROBERT L VAN ANTWERP
Director EILEEN M COLLINS
Director THOMAS B FARGO