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333 Guadalupe St. P.O. Box 149104 Austin, TX 78714-9104

SERVICE LLOYDS INSURANCE COMPANY

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Table of Contents
General Info | Contact Info | Types of Insurance | Use of Credit | Attorney for Service | Ratings | Financial Info | Premiums | Complaint Ratios | Company History | Company Officers

General Information:

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Type of Entity:  Authorized Company (AUTH)
Status of TX License:  Active
Company Status:  Normal Operations
License Number:  93872
License Type:  Lloyds (LLY)
NAIC Number:  43389
TDI Company Number:  93872
FEIN:  742227733
Home City/State:  TX
Origin:  Domestic
Date Incorporated/Organized:  05/19/1982
Date Licensed/Eligible/Registered in Texas:  05/21/1982
Date Cancelled/Ineligible/Inactive:  

Contact Information:

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Mailing Address:  P O Box 26850
 Austin TX 78755-0850
Office Number:  (512)343-0600
Toll Free Number:  (800)299-6977
Fax Number:  (512)637-3769

Physical Address:  6907 North Capital Of Texas Highway
 Austin TX 78731
Office Number:  
Toll Free Number:  
Fax Number:  


Types of Insurance Licensed to Write:

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Use of Credit:

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To determine if a company uses credit information for private passenger automobile or homeowners insurance.


Attorney for Service:

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Please refer to Chapter 804 of the Texas Insurance Code (former Texas Insurance Code art. 1.36) for service of process procedures.



Rating By Financial Organization:

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The following organizations rate insurance companies on their financial strength and stability. Some of these companies charge for their services.



Financial Information:

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As of: Dec. 31, 2011 Dec. 31, 2012 Dec. 31, 2013
Total Assets   $256,084,171     $274,473,363     $297,313,663  
Total Liabilities   $175,356,637     $188,359,751     $201,636,636  
Asset to Liability Ratio   1.4     1.4     1.4  
Capital   $0     $0     $0  
Net Surplus   $80,727,534     $86,113,612     $95,677,027  
Total Life Ins   N/A     N/A     N/A  


Premiums:

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As of: Dec. 31, 2011 Dec. 31, 2012 Dec. 31, 2013
Life and Annuities   N/A     N/A     N/A  
Accident and Health   $0     $0     $0  
Property and Casualty   $96,593,924     $104,275,410     $108,550,442  
Total Texas Premium   $96,593,924     $104,275,410     $108,550,442  
National Premium   $96,593,924     $104,275,410     $108,550,442  


Complaint Information:

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When considering the company's complaint index and ratio, be sure to review the company history information displayed below for recent acquisitions, mergers, or other events that may affect the figures displayed for this company.


  Dec 31, 2012 Dec 31, 2013 Apr 18, 2014
Confirmed Complaints:      
Life and Annuity 0 0 0
Accident and Health 0 0 0
Homeowner 0 0 0
Automobile 0 0 0
Workers' Compensation 1 0 0
Complaint Ratio/Index Ratio Index Ratio Index  
Life and Annuities N/A N/A N/A N/A N/A
Accident and Health N/A N/A N/A N/A N/A
Homeowner N/A N/A N/A N/A N/A
Automobile N/A N/A N/A N/A N/A
Workers' Compensation .0139 .0932 N/A N/A N/A

Confirmed Complaints: the number of confirmed complaints closed against the company for the line of insurance and year indicated. A complaint is confirmed if the department receives information indicating that a company committed any violation of an applicable state insurance law or regulation, a federal requirement the department has authority to enforce or the term or condition of an insurance policy or certificate. A complaint is also confirmed if the complaint and company's response, considered together, suggest that the company was in error or that the complainant had a valid reason for the complaint.

Complaint Ratios: the ratio, expressed as a percentage, is the number of closed confirmed complaints divided by the number of policies the company had in force for the line of insurance and year indicated.

Complaint Index: indicates how a company's ratio of the number of complaints to the number of policyholders compares to the average for all insurers. The index is calculated by dividing the company's percentage of complaints for a specific line of insurance by the company's percentage of the policies in force for the same line of insurance. The average index is 1.00. A number less than 1 indicates fewer complaints than average; a number greater than 1 indicates more complaints than average. For the most recent completed year, a given insurer's index may change over time, as policy count data is received by TDI. This will affect each insurer's percentage of the total.

Complaints against an insurance company are not part of the complaint tally above if the insurance company served only as a Third Party Administrator (TPA), a company hired simply to administer the paperwork of a health plan. Instead, they are included in the complaint record of the insurance company or HMO that hired the TPA. If a bonafide self-insured benefit plan hired the TPA, no complaint numbers are recorded as a part of the company/TPA's profile. Neither are profiles available for self-insured plans, as such plans are regulated under federal law.


Company History:

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Date Event
12-04-2013 FA-Hours: 32
12-29-2006 EFFECTIVE 12/31/2006 TOTALLY REINSURED HEARTLAND LLOYDS INSURANCE COMPANY (94277) AUSTIN, TEXAS.
06-25-2004 APPROVED TO WITHDRAW FROM WRITING FIRE, ALLIED LINES, FLOOD, FARMOWNERS MULTIPLE PERIL, HOMEOWNERS MULTIPLE PERIL, INLAND MARINE, PRIVATE PASSENGER AUTO NO-FAULT PERSONAL INJURY PROTECTION, OTHER PRIVATE PASSENGER AUTO LIABILITY AND PRIVATE PASSENGER AUTO PHYSICAL DAMAGE INSURANCE IN TEXAS. COMPANY MAY NOT RE-ENTER MARKET FOR THESE LINES WITHOUT PRIOR APPROVAL UNTIL 06/25/2009. COMPANY MAY CONTINUE TO WRITE COMMERCIAL AND ACCOMMODATION BUSINESS IN FIRE, ALLIED LINES AND INLAND MARINE INSURANCE.
07-11-2002 EFFECTIVE 06/30/2002 TOTALLY REINSURED SERVICE CASUALTY INSURANCE COMPANY (94494) AUSTIN, TEXAS.
12-05-2001 ADDED CREDIT INSURANCE.
06-05-2000 ACQUIRED HEARTLAND LLOYDS INSURANCE COMPANY (94277) AUSTIN, TEXAS.
11-18-1999 ACQUIRED GRAMERCY INSURANCE COMPANY (93491) DALLAS, TEXAS. PURSUANT TO TEXAS INSURANCE CODE, ARTICLE 21-49-1, SECTION (5)(C)(4), APPLICANT DID NOT COMPLETE ACQUISITION OF CONTROL.
07-18-1994 ADDED ACCIDENT AND HEALTH INSURANCE.
12-31-1992 DELETED ACCIDENT AND HEALTH INSURANCE.
11-07-1988 CHANGED ATTORNEY-IN-FACT FROM 362 ATTORNEYS-IN-FACT TO GRAYCO SERVICES, INC.
05-19-1982 GRANDFATHERED FOR CAPITAL AND SURPLUS REQUIREMENTS


Company Officers:

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Title Name
President JOSEPH K GRAY
Secretary GARY L SPRING JR
Treasurer LEIGH A CHILTON
UNDERWRITER JGT ASSET M LTD.
UNDERWRITER RONDA A GRAY
UNDERWRITER AUSTIN T SMITH
UNDERWRITER CRAIG M SMITH
UNDERWRITER AMY T MADSON
UNDERWRITER KG ASSET M LTD.
UNDERWRITER ADAM P GRAY
UNDERWRITER CAROLYN C TROWBRIDGE
UNDERWRITER JASON A GRAY
UNDERWRITER JOHN R TROWBRIDGE
UNDERWRITER ARANSAS 2 LTD.
Chief Financial Officer WENDY K HUTCHINSON